Custom fields?

Subscribe to Custom fields? 4 post(s), 3 voice(s)

 
Avatar Mark Windrim 2 post(s)

Is there a way to create custom fields for a ticket? Thats the only thing hold us back from purchasing a subscription.

Thanks,
Mark

 
Avatar Will Administator 125 post(s)

Lighthouse does not offer a custom fields feature. What exactly are you wanting custom fields for?

 
Avatar Mark Windrim 2 post(s)

Hi,

Things like:

build #,
Drop-down with compenent area
Type of defect

Ideally the ability to create / define our own fields would be perfect.

Thanks,
Mark

 
Avatar Kiere El-Shafie 14 post(s)

I thought I needed the Component Area drop-down too, but actually, tags work great. Same thing with defect type. So, essentially, I might tag a ticket as a ‘dashboard’ ‘feature’ (2 different tags) or a ‘users’ ‘bug’.

Then, just generate searches for those things you need and save them as a “Ticket Bin”. You can have “Bugs”, “Features” (and whatever other Defect Types you need). Same thing with Component/Area. If you tag your tickets with a “found in” build # or “fix for”, etc, you can generate searches for that too.